More than 65% of consumers are digitizing their energy consumption, giving them greater control. To optimize operations, utilities must combine old and new: personalized care with automation, advanced analytics and the cloud. Are you aligned with the right service provider to power up your business?
Our agents are always on to resolve customer energy needs and issues.
Well-versed in deregulation, we help consumers maximize service value.
We keep customers covered with your home warranty services and solutions.
Our agents can supply it. They’re multitaskers—from selling services to streamlining back offices to solving technical problems. Take a load off.Our Solutions
Over a June-to-October time period, a major energy company underestimated demand by 20%. Not only did the client need a responsive workforce to step in, but it also wanted agents to achieve a 92% productivity rate. That meant only six minutes of idle time per hour.
Working Solutions helped recover nearly 90% of the unexpected demand. Plus, our agents exceeded performance of the client’s internal team by more than 10%.
Recovered nearly 90% of unexpected demand.
Delivered satisfaction rate of 80% and higher.
Maintained client goal of 92% productivity.