ENERGY AND UTILITIES
More than 65% of consumers are digitizing their energy consumption, giving them greater control. To optimize operations, utilities must combine old and new: personalized care with automation, advanced analytics and the cloud. Are you aligned with the right service provider to power up your business?
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Utilities
Our agents are always on to resolve customer energy needs and issues.
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Deregulation
Well-versed in deregulation, we help consumers maximize service value.
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Warranties
We keep customers covered with your home warranty services and solutions.
Turned-on Service
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Savvy
- Experienced in handling seasonal and sudden peaks
- Well-versed in deregulated and regulated markets
- Proven at maximizing scheduling, sales and retention rates
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Attuned
- Our network provides more than 30 languages
- Agents use client products and services
- Specialists empathize with customer needs
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Helpful
- Combine technology with personalized care
- Simplify billing, payments and collections
- Help consumers manage energy consumption
NEED MORE ENERGY? WHO DOESN’T?
Our agents can supply it. They’re multitaskers—from selling services to streamlining back offices to solving technical problems. Take a load off.
Our SolutionsStepping In—And Stepping Up
Over a June-to-October time period, a major energy company underestimated demand by 20%. Not only did the client need a responsive workforce to step in, but it also wanted agents to achieve a 92% productivity rate. That meant only six minutes of idle time per hour.
Working Solutions helped recover nearly 90% of the unexpected demand. Plus, our agents exceeded performance of the client’s internal team by more than 10%.
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Recovered nearly 90% of unexpected demand.
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Delivered satisfaction rate of 80% and higher.
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Maintained client goal of 92% productivity.
