As vice president of Program Success, April Wiita directs Working Solutions on-demand agents, ensuring nonstop sales and service for clients this hurricane season.
April, who’s weathered historic storms—from Matthew to Harvey—offers her thoughts on preparedness in a viewpoint posted today in Contact Center World: “Something Wicked this Way Comes. Is Your Contact Center Ready?”
Her questions include:
She understands the importance of on-demand contact center workforces being as fast and fluid as the situations they handle.