Consumers are playing retail hopscotch as shopping spans many channels. Online sales are outpacing in-store buys. Industry analyst Forrester projects online shoppers will hit 270 million by 2020, with sales of $523 billion—placing call and contact center services in greater demand. Will you be ready to capture their business?
Make the sale and add business with agents who articulate your value.
Ensure positive customer experiences to gain trust and repeat business.
Guarantee product satisfaction long after the sale with prompt support.
Whether it’s high tech or high fashion, agent Paula says great service is always personal. Because that’s what customers expect—and deserve.Agent Profile
A New York City-based retailer needed to complement its in-store business with online and phone sales. Local specialists to support the metro call center, however, were few and too expensive.
Working Solutions selected retail experts from its nationwide team at a much lower cost than NYC labor. In a few days, agents were trained and conversant in the client’s brand and products—just in time for the holiday rush.
Increased revenue while cutting operational costs.
Met 300% increase in demand through improved scalability.
Improved service levels while integrating virtual team.